Frequently Asked Questions

GENERAL INFORMATION

Where is The Dress Nova based?

We are located in Los Angeles, California at:
11517 Santa Monica Blvd, Los Angeles, CA 90025

How can I get in touch with your team?

You can reach us by:

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account helps you track orders, manage returns, and save your preferences.

Do you charge sales tax?

Only customers shipping to a California address are charged sales tax. All other U.S. customers enjoy a tax-free shopping experience.

Is shopping on your website secure?

Absolutely. We use secure SSL encryption across our entire website to ensure your personal and payment information stays protected.

PAYMENTS & ORDERING

What payment methods do you accept?

We accept:

  • Visa, MasterCard, American Express, Discover

  • PayPal

📌 For international orders outside of Canada, UK, and Australia, we only accept PayPal.

Can I make a purchase by phone?

For security and accuracy, all orders must be placed online. If you need assistance during checkout, our team is happy to guide you via email or text.

Can I place a group or bulk order?

Yes! If you're ordering for a bridal party, dance group, or other event, please contact us in advance for personalized assistance and advice on availability.

Can I make changes to my order after placing it?

If your order hasn’t shipped, we may be able to make changes. Please contact us immediately at thedressnova1@gmail.com.

SHIPPING & DELIVERY

How long will it take to receive my dress?

All in-stock items ship within 1–2 business days from our Los Angeles or East Coast warehouses. Delivery time depends on the method you choose:

  • Free Standard Shipping (2–8 business days)

  • FedEx Ground (1–5 business days)

  • Express Saver (3 business days)

  • 2-Day Shipping

  • Standard or Priority Overnight (next business day)

Shipping carriers operate Monday–Friday. Weekend orders ship on the following business day.

Do you ship internationally?

Yes! We ship worldwide via FedEx. Delivery typically takes 3–10 business days plus customs clearance time. Please note, import duties and taxes are the buyer’s responsibility.

Do you deliver to P.O. boxes or military addresses?

Only USPS can deliver to P.O. Boxes and APO/FPO addresses. FedEx and UPS require a physical address.

Will I receive a tracking number?

Yes. Once your order is shipped, we’ll email you a tracking number so you can monitor your package every step of the way.

RETURNS & EXCHANGES

What is your return policy?

You may return or exchange eligible items within 30 days of receiving your order. Please note:

  • Returns for refund are subject to a 20% restocking fee

  • Store credit is available with no restocking fee

  • Free return shipping is offered within the continental U.S.

All returns must be:

  • In original condition (unworn, unwashed, tags attached)

  • In original packaging

  • Accompanied by a Return Merchandise Authorization (RMA)

📩 Email: thedressnova1@gmail.com to request your RMA before sending any item back.

Can I exchange my item for a different size or color?

Yes! We allow one free exchange per order if initiated within 30 days. Subsequent exchanges may result in store credit only.

How do I start a return or exchange?

  1. Request a Return Authorization Number at thedressnova1@gmail.com

  2. Package your item in original condition

  3. Use the provided return label (U.S. customers)

  4. Wait for confirmation of refund/store credit

What items are non-returnable?

We cannot accept returns on:

  • Worn, altered, or damaged items

  • Items with strong odors (perfume, smoke, etc.)

  • Final sale or clearance items

  • Returns without a valid RMA number


PRODUCT & FITTING

How can I be sure I’m ordering the right size?

Every product page includes a detailed size chart. We recommend measuring yourself carefully:

  • Bust: Around fullest part

  • Waist: 2” above your belly button

  • Hips: Around fullest point, usually 8” below waist

If you’re between sizes, choose the larger size – dresses can always be altered down for the perfect fit.

Will I need alterations?

Most formal dresses may require minor alterations for a custom fit – especially for bust and hem. This is standard for evening and special occasion wear.

POLICIES & GUARANTEES

What is your satisfaction guarantee?

We’re committed to quality. All dresses are carefully inspected before shipping, and we back our products with a 100% satisfaction guarantee.

Do you offer price matching?

Yes! Found a non-sale item we carry for less at a U.S.-based online retailer?
 We’ll match it. Just contact us before placing your order. Conditions apply – see our Price Matching policy for full details.

STILL NEED HELP?

We're happy to help with any questions!
 📧 Email: thedressnova1@gmail.com
📱 Text: +1 (310) 494-6214